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Charleston South Carolina Raccoon Control Situation: One other thing: two months ago I got a call from a woman with raccoons in her attic. I arrived on site and set traps. She gave me a check for $175 on the spot - I don't know how she arrived at that amount, but I didn't protest. I returned and removed a small raccoon that I trapped She said, "no no I want that big one I've been seeing", but it was never caught. The noises stopped, so I returned and fixed the soffit that they had broken into, telling her that she needed a pro to come out and fix it correctly, since I wasn't able to. Now she rents out that house. She called back last week to tell me that the tenant heard noises. I went back to the home (at no charge) and saw that the soffit had never been repaired, and that it was once again broken into. The big raccoon is "trap shy" - it won't go into a trap, thus making the job very difficult. She keeps calling back, saying things like, "I paid you already to get this taken care of, and it's not taken care of". I told her that she had paid for my services, and that I issued no warranty. She's pissed off, saying she's going to report me, blah blah. There was never any paperwork of any kind exchanged, nor any implied guarantee issued verbally. Does she have any recourse at all, other than bugging me and bitching? My concern is that the raccoons will continue to damage the attic, and she'll try to sue me one day for all the damage they caused, which I presumably should have prevented, i her mind. Do I have anything to worry about? $175 isn't much to me these days, so should I just refund her the money and tell her that I'm sorry I can't solve the problem, and thus get her off my back? Or should I just tell her to screw herself, like any other trapping company would do? My question is: should I bother to include a clause in my billing policy along the lines of: "All listed fees are due for services rendered, and payment does not constitute guarantee of total satisfaction, nor imply any kind of guarantee toward satisfaction" (or replace "satisfaction" with "solution" or whatever word works best) If I have such a clause, then I can just tell such a customer, "see part K of the billing section of the contract that you signed" to shut them up.
If you wish to learn more, click on the How to Get Rid of Raccoons in the Attic home page. For raccoon control in Charleston County, South Carolina, call us at 843-628-0972, and ask to talk about raccoons in the attic in Charleston, SC.